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POEM

Customer Service

A Poem by Lawrence Stovey


Customer Service


Service implies serving a customer’s need
The valiant representatives do this indeed
The systems come up short in one way
Losing large chunks of time in our day

Looking to correct billing errors
Causing you telephone terrors
Remaining on telephone hold
While your life grows so old

Needing help for services gone
And the music plays on and on
Remaining on telephone hold
While your life grows so old

Go online to save time says a mentor
I’d like to speak to the inventor
Of these on-line customer service instigations
Leaving no room for oral communications
Needing help for services gone
And the music plays on and on

After all that waiting to complete a connection all
A representative must transfer your special call
Needing help for services gone
And the music plays on and on
Remaining on telephone hold
While your life grows so old´╗┐



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