Contact Us
Best Crypto Casino is run by a small editorial team that researches and ranks crypto casinos for US players, and we want to hear from the people who actually use this site. Whether you've spotted something out of date, disagree with a ranking, or just want to ask a question before you deposit anywhere, this page explains what we can help with and how to reach us.
What we can actually help with
We're a review and comparison site, not a casino, a payments processor or a licensing body. That shapes what we can realistically answer. Here's the breakdown:
- Corrections and updates — a bonus figure has changed, a site listed under [OFFERS] has updated its terms, or a coin it accepts has changed. Tell us and we'll look into it.
- Editorial questions — how a site earned its rating, why one operator ranks above another, or what our methodology weighs.
- General feedback — anything you think is missing, unclear, or worth covering on the site.
- What we can't help with — we cannot process withdrawals, resolve a dispute with a specific casino, verify your identity, recover lost funds, or act as customer support for any operator listed on this site. Those requests go directly to the casino's own support team.
Before you get in touch about a specific site
If your question is about an account issue, a delayed payout, or a bonus dispute at one of the operators we cover — such as BetPanda, CoinPoker Casino, Cryptorino, or any other name featured here — that has to go through the casino directly. We review these sites, we don't operate them, and we have no access to individual player accounts or transaction records. Most crypto casinos list live chat or a support email on their own site, and that's always the faster route for anything account-specific.
Questions about the offshore, no-KYC landscape
A lot of the messages we get are really requests for clarification rather than complaints, and a few come up often enough to answer here directly:
| What people ask | Short answer |
|---|---|
| Is it legal for me to play? | Crypto casinos serving US players are almost always offshore and licensed outside the US (commonly Curaçao or Anjouan), which puts them in a legal grey area rather than a regulated one. Laws vary by state, so check your own state's rules before you play. |
| Does "no KYC" mean I don't have to report winnings? | No. Skipping identity verification at a casino has no bearing on your tax obligations. Gambling winnings and crypto gains are generally reportable in the US — speak to a tax professional about your specific situation. |
| Why do you rank offshore sites if they're not US-regulated? | Because a large number of US players use them and want honest comparisons rather than marketing pages. We say plainly where a site sits on licensing and never present offshore status as US regulation. |
| Can you guarantee a site is safe? | No. We assess licensing, published terms, payout speed and coin support, but we don't run the platforms and can't guarantee outcomes. Play only what you can afford to lose. |
How our ranking process works
We compare the sites in our rankings on the same factors every time: supported cryptocurrencies, game variety, bonus terms including wagering requirements, payout speed, and licensing status. Editorial positions are based on this research, and commission from any operator never buys a higher spot on the list. If you think a specific ranking looks off, tell us which site and why — that's exactly the kind of message we want.
Responsible gambling comes first
If you're reaching out because gambling is causing you stress, or you're worried about your own or someone else's play, please don't wait on us to respond. The National Problem Gambling Helpline is available at 1-800-GAMBLER, and our Responsible Gambling page has further tools and information. Offshore crypto casinos generally don't offer the same self-exclusion and player-protection tools as state-regulated US operators, so it's worth building your own limits before you start.
Other pages worth checking first
A quick look through the site sometimes answers a question faster than waiting on an email reply:
- Read About Us for more on who we are and how we work.
- Check our Terms and Conditions for details on how this site operates and our affiliate relationships.
- If you're outside the US or researching alternatives, our Non Gamstop Casinos UK 2026 guide covers a separate market with its own rules.
Getting in touch
For anything not covered above — a correction, a methodology question, or general feedback on the site — use the contact details provided elsewhere on this page. We read every message, though as a small team we can't always guarantee an immediate reply. This site is intended for adults aged 18 and over (21+ in some states and at some operators — always check the minimum age stated by the site you're considering), and nothing here should be read as an invitation to gamble beyond what you can comfortably afford.